CRT-261 INSTANT ACCESS & VALID CRT-261 TEST OBJECTIVES

CRT-261 Instant Access & Valid CRT-261 Test Objectives

CRT-261 Instant Access & Valid CRT-261 Test Objectives

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Tags: CRT-261 Instant Access, Valid CRT-261 Test Objectives, CRT-261 Study Dumps, CRT-261 Valid Exam Sample, CRT-261 Valid Dumps Ppt

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100% Pass CRT-261 Instant Access - Realistic Valid Certification Preparation for Service Cloud Consultant Test Objectives

The TestKingFree is a leading platform that has been helping the Certification Preparation for Service Cloud Consultant (CRT-261) exam candidates in exam preparation and boosting their confidence to pass the final CRT-261 exam. The TestKingFree is offering real, valid, and updated Certification Preparation for Service Cloud Consultant (CRT-261) practice questions. These Certification Preparation for Service Cloud Consultant (CRT-261) exam questions are verified by Salesforce CRT-261 exam trainers. They work closely and check all Certification Preparation for Service Cloud Consultant (CRT-261) exam dumps one by one and they ensure the best possible answers to Certification Preparation for Service Cloud Consultant (CRT-261) exam dumps.

Salesforce CRT-261 exam covers various topics, including case management, contact center analytics, knowledge management, and service console customization. CRT-261 exam also evaluates the candidate's ability to design and implement Service Cloud solutions that meet the business requirements of their organizations. CRT-261 Exam consists of 60 multiple-choice questions, and the candidate is required to complete the exam within 105 minutes.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q99-Q104):

NEW QUESTION # 99
AW Computing would like to interact with customers on facebook and Twitter.
Where are the conservations tracked in Salesforce?

  • A. Case notes related list
  • B. Social Post record
  • C. Case Chatter feed
  • D. Case activity feed

Answer: B


NEW QUESTION # 100
vp of service at universal containers wants to make it easier and faster for support reps to send knowledge articles to customers.What should a consultant configure to satisy this request ?

  • A. Create a macro to send an email with the article to customer
  • B. create a lightning email template to sned artilce to customer
  • C. create an auto response rule to send the article to teh customer
  • D. create a workflow email alert to send the artilce to the customer

Answer: A

Explanation:
Creating a macro to send an email with the article to customer is a solution that can satisfy the request of making it easier and faster for support reps to send knowledge articles to customers. A macro is a set of instructions that can automate common or repetitive tasks on a record, such as sending an email and updating a field. A macro can help reps save time and avoid errors when sending articles to customers. Verified References: : https://help.salesforce.com/s/articleView?id=sf.console2_macros_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.console2_macros_create.htm&type=5


NEW QUESTION # 101
Universal Containers wants customers to have the ability to log cases with structured data and route based on Urgency and Product Line.
How should a Consultant accomplish this?

  • A. Omni-Channel with prioritized queues
  • B. Standard Web-to-Case with assignment rules
  • C. Standard Email-to-Case with assignment rules
  • D. Lightning Email with web routing prioritization

Answer: B

Explanation:
Explanation
Standard Web-to-Case with assignment rules is a solution that can accomplish the requirement of allowing customers to log cases with structured data and route based on Urgency and Product Line. Web-to-Case enables customers to submit cases from a company's website using a web form that captures case information and creates a case record in Salesforce. Assignment rules can be used to automatically assign cases to queues or users based on criteria such as Urgency and Product Line. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.knowledge_web_to_case_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.customize_caseassign.htm&type=5


NEW QUESTION # 102
Universal Containers Call Center Agents have limited visibility to customer support levels, resulting in inconsistent response times and lengthened resolution times. Which two recommendations should a Consultant recommend to improve the agent experience and reduce response and resolution times? Choose 2 answers

  • A. Configure Success, Warning, and Violation Actions for Milestones.
  • B. Add the Entitlements related list to the Account Page Layout.
  • C. Configure Assignment Rules based on Case Priority.
  • D. Create a Report of all active Entitlements grouped by Customers.

Answer: B,C


NEW QUESTION # 103
What is a common deflection technique to reduce the number of interactions for a contact center?

  • A. Recommend articles during a call from a support agent.
  • B. Suggest articles for an Email-to-Case question.
  • C. Recommend articles prior to a Chat session.

Answer: C

Explanation:
A common deflection technique to reduce contact center interactions is to recommend Knowledge articles to customers before they initiate a Chat session. This proactive approach can resolve customer queries without the need for direct agent interaction, improving efficiency and customer satisfaction by providing immediate solutions.


NEW QUESTION # 104
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Passing the Certification Preparation for Service Cloud Consultant (CRT-261) exam requires the ability to manage time effectively. In addition to the Salesforce CRT-261 exam study materials, practice is essential to prepare for and pass the Salesforce CRT-261 Exam on the first try. It is critical to do self-assessment and learn time management skills.

Valid CRT-261 Test Objectives: https://www.testkingfree.com/Salesforce/CRT-261-practice-exam-dumps.html

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